Digital Transformation Framework Superannuation

QMV’s superannuation digital transformation framework is a tool and common reference point that guides all levels of the organisation through the transformation journey.

superannuationGuest User23 August 2023superannuation, digital transformation superannuation, Digital transformation, roadmap, strategy, leadership, member, financial outcomes, katerina langas

Six Reasons Super Funds Must Make The Switch To Biometric Authentication

Consumer scams, identity theft and fraud have boomed during the COVID-19 pandemic prompting superannuation funds to bolster fraud prevention strategy. Upgrading from insecure pins, challenge questions and two-step code verifications is a critical security measure in the fraud prevention framework to protect member accounts from a multitude of current and imminent threats.

Super Fund Mergers - Who Is Paying And What Are They Paying For?

A Successor Fund Transfer (SFT) or merge is an opportunity for funds to create greater scale that can be readily translated to benefits for the member. In an environment of increasing investor advocacy, a merge that builds “cultural” scale could be an alternative for funds with a strong member voice.

administration, due diligence, risk, CostQMV QMV22 September 2020super fund merger, cost, superannuation, michael quinn, qmv, merger, superannuation fund merger, member, sft, process analysis

Key Due Diligence Considerations For A Merger

One of the most important components of the due diligence process in superannuation fund mergers are cost projections and agreeing on who’s members are paying for what. There are many risks involved in mergers, but equally there are opportunity costs and risks associated with not doing it

administration, due diligenceQMV QMV20 August 2020super fund merger, cost, superannuation, michael quinn, qmv, merger, superannuation fund merger, member, migration, sft, process analysis, legal, qmv legal

Fund Merger Costs - What To Consider Before Funds Think About A Merger

One of the most important components of the due diligence process in superannuation fund mergers are cost projections and agreeing on who’s members are paying for what. There are many risks involved in mergers, but equally there are opportunity costs and risks associated with not doing it

superannuationQMV QMV30 July 2020super fund merger, cost, superannuation, michael quinn, qmv, merger, superannuation fund merger, member, migration, sft

Chat Busy – Superannuation Contact Centre Overflow And Record Member Engagement

Contact centre overflow at superannuation funds and third-party administrators has relied upon incredible ingenuity and innovation to manage extreme demand amid the COVID-19 crisis. Current inbound member enquiry is consistently greater than double the norm with major spikes observed tripling and quadrupling enquiry rates.

superannuationGuest User2 April 2020superannuation, contact cenre, covid-19, member, faq, member engagement, panic, record, ato, investment, operational, coronavirus, website, communications

Superannuation fund operational expenditure - increasing or decreasing?

Data recently released by APRA provides a high-level picture of the trends in operational expenditure by most large superannuation funds in Australia.

QMV’s analysis of the data shows that since 2004, with the growing scale of assets within the superannuation system means…

data, superannuationGuest User29 June 2018superannuation, member, operational expenditure, royal commission, banking, financial services, data, apra, apra data, qmv

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