QMV and Investigate DQ are proud to exhibit at the upcoming ASFA Conference in Adelaide, Australia's flagship event for superannuation professionals and associated service providers. We can’t wait to see you all! Let’s take this opportunity to reconnect in person and share our stories. Get ready to indulge in some friendly competition, connect with industry peers, and explore the innovative solutions we have to offer.
Read MoreAt the heart of a mature digital transformation effort is the customer, their experiences, and the journey to saving and preparing for retirement. Clear objectives for each digital transformation initiative link directly to the business strategy, the business model and of course the operating model.
Read MoreThe Prudential Standard CPS 230 sets out stringent requirements for operational risk management in the superannuation industry. By implementing a robust framework and adhering to these requirements, APRA-regulated entities can effectively manage operational risks, maintain the continuity of critical operations, and enhance their resilience to disruptions. This, in turn, contributes to the stability and integrity of the superannuation industry, promoting trust and confidence from customers, stakeholders, and regulators alike
Read MoreData remediation activities in financial services will never cease. The best that can be achieved is significantly reducing the frequency and scope of remediations over time. Remediation does not always indicate a negative financial impact to a customer, but it does indicate a negative financial impact to the organisation.
Read MoreOften, large scale data activities like generating annual statements requires data being transferred between systems and external providers. This can leave superannuation administrators exposed if they are experiencing data quality issues leading to loss of reputation and increased rectification costs.
Read MoreQMV was proud to exhibit at ASFA 2023. Australia's flagship event for superannuation professionals and associated service providers. This was an opportunity to reconnect in person and share our stories. Together we can make 2023 the year for greater business growth and transformation across the superannuation and financial services sector.
Read MoreMost organisations don’t plan for remediation, their approach is often disjointed, reactive and inefficient. As leaders in remediation, we understand the importance of accuracy, timeliness and communication. At QMV, we believe specialised remediation experts with developed processes, calculation models and the right technology can fast-track remediation work, deliver quality outcomes and reduce costs.
Read MoreQMV is proud to exhibit at ASFA 2023. Australia's flagship event for superannuation professionals and associated service providers. We can’t wait to see you all! Let’s take this opportunity to reconnect in person and share our stories. Together we can make 2023 the year for greater business growth and transformation across the superannuation and financial services sector.
Read MoreA high-performance mentality that promotes collaboration and information exchange is fundamental to realising a fund’s key objectives like developing tailored strategies and products, better meeting member expectations and various uplifts across automations, data quality, emerging technologies and compliance.
Read MoreLegislative and regulatory reform has had and will continue to have a significant impact on the superannuation industry. Fund Trustees are faced with the challenge of developing and implementing cost-effective solutions to meet their obligations, often within a condensed timeframe. Therefore, we have outlined six steps in this article that will provide you with the structure and help with successful implementation.
Read MoreThere has never been more reliance and importance on data to provide administration of consumer products effectively and efficiently. The Optus data breach is a significant and public example of data may be used for fraudulent purposes, however, there is an ongoing risk that must be mitigated to ensure that, regardless of scale or publicity, consumer interests are protected as much as possible.
Read MoreThe quality of data is imperative to strategic decision making, agility, productivity, and survival and qrganisations are beginning to realise that the consequences and risks of making incorrect decisions is now far greater and getting to the point where data is accurate and reliable to derive a "correct” single view of the customer will take commitment, effort, and investment from the financial institutions.
Read MoreTwo weeks ago I spent a day in a shed with people from ART (Australian Retirement Trust was formed by the merger of QSuper and Sunsuper), on a campaign for supporting the local members of the fund. ART visit the island to provide personal information to the local members about their superannuation entitlements and answering their questions about all things retirement.
Read MoreRedesigning a fund’s operating model often involves introducing new systems, migrating from or switching off legacy systems, adding new resources and/or reskilling staff. Funds with established operating models view this change as an unnecessary expense. Shedding this myopic view of the way funds operate is key to the best outcomes for the Trustee and its members.
Read MoreThe key measure of success for any Trustee expense is how it can be expressed in terms of benefits to members. Providing members with more opportunity for higher returns, lower fees and better service are the most common high-level justifications. This can be much trickier for funds considering a merge or SFT.
Read MoreQMV is proud to exhibit at ASFA 2022. Australia's flagship event for superannuation professionals and associated service providers. We can’t wait to see you all! Let’s take this opportunity to reconnect in person and share our stories. Together we can make 2022 the year for greater business growth and transformation across the superannuation and financial services sector.
Read MoreOngoing merger and business transformation activity in superannuation is driving a staggering rate of change and has giving rise to the most interesting transition work QMV has ever faced.
Read MoreHeightened merger, successor fund transfer and digital transformation activity in superannuation has seen QMV reach the 500 milestone in transition capability. To mark this achievement, we have interviewed a mix of our most experienced transition experts on their personal approach, important traps to be aware of and of course the secret sauce!
Read MoreDigital to the core is a holistic, 360-degree solution that embeds technology into a fund’s DNA. Full vertical digital, not just at the usual customer touchpoints, but each member form, system, person and process that ensure the end-to-end transactions are linked. Minimal manual processes means transparent, efficient member service and significantly reduced duplication or risk of human error.
Read MoreAs the industry moves away from ad-hoc or project-based optimisations to more holistic and integrated digital capability, the fund needs ‘mastermind’ thinkers on the transformation program ideally with the trifecta of technology, data and superannuation pedigree.
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