At the heart of a mature digital transformation effort is the customer, their experiences, and the journey to saving and preparing for retirement. Clear objectives for each digital transformation initiative link directly to the business strategy, the business model and of course the operating model.
Read MoreQMV’s superannuation digital transformation framework is a tool and common reference point that guides all levels of the organisation through the transformation journey.
Read MoreThe Prudential Standard CPS 230 sets out stringent requirements for operational risk management in the superannuation industry. By implementing a robust framework and adhering to these requirements, APRA-regulated entities can effectively manage operational risks, maintain the continuity of critical operations, and enhance their resilience to disruptions. This, in turn, contributes to the stability and integrity of the superannuation industry, promoting trust and confidence from customers, stakeholders, and regulators alike
Read MoreThere has never been more reliance and importance on data to provide administration of consumer products effectively and efficiently. The Optus data breach is a significant and public example of data may be used for fraudulent purposes, however, there is an ongoing risk that must be mitigated to ensure that, regardless of scale or publicity, consumer interests are protected as much as possible.
Read MoreDigital to the core is a holistic, 360-degree solution that embeds technology into a fund’s DNA. Full vertical digital, not just at the usual customer touchpoints, but each member form, system, person and process that ensure the end-to-end transactions are linked. Minimal manual processes means transparent, efficient member service and significantly reduced duplication or risk of human error.
Read MoreSunil is a highly commercial and strategic information technology leader with a strong track-record of delivery in operational excellence, digital technology, API/integrations and systems architecture. He offers a unique combination of deep technical expertise and strong leadership with extensive systems and projects exposure across large complex organisations, including mergers, organisational change and multi-cultural environments.
Read MoreInvestigate data quality management platform begins transforming customer and organisation data quality on day-one, enabling financial institutions in their pursuit of data-driven business growth.
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