Remediation and Breach Management
We provide assistance and advice to AFS Licensees on complaint and breach management for incidents or investigations. We also assist our clients to adopt a best-practice approach to the assessment and execution of member remediation and communications.
Our experience and services
We have a strong history is assisting our clients to identify, assess and manage compliance incidents and breach remediation activities, and ensure complaint handling is managed in an appropriate manner.
Our experience ranges from assisting superannuation trustees and third-party providers with managing small and isolated incidents, through to providing guidance and implementation support for significant breaches and full-scale remediation programs.
We also have experience serving in an independent expert capacity to provide assurance in relation to remediation approach and implementation undertaken for significant remediation programs.
We have a specific and detailed understanding of the enhanced breach reporting regime, with experience in assisting RSE licensees with the assessment, reporting, management and remediation of identified issues.
We offer the following services to assist our clients by:
Scoping and developing a step-by-step remediation plan
Assurance and oversight of remediation activities
Assessment and reporting of potential breaches
Oversight and assurance of complaint handling practices
Incident and complaint management support
If you would like to learn more on how QMV Legal can help and advise your organisation on complaints and breach management, feel free to contact us.
