Reporting Data About Complaints And Internal Dispute Resolution to ASIC

It has been over a year since the new Internal Dispute Resolution (IDR) came into force for Australian Financial Services and Credit licensees. This reform, in the form of Regulatory Guide 271 has changed the way in which complaints are required to be identified and managed.

The next phase of the reform hasn’t attracted as much attention. IDR reporting obligations are here, so and licensees should make sure they're prepared and already collecting the required data for reporting to ASIC.

In this article, we summarise the main requirements and identify some key considerations for licensees to ensure preparedness for the IDR reporting regime.

Jessica Pomeroy - Senior Regulatory Consultant
QMV Legal

Reporting Data About Complaints And Internal Dispute Resolution to ASIC.

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